Policies and Fees

Loans and Overdues:

  Cost Loan Period Overdue Fee
Books* Free 3 weeks 20c per day
Magazines* Free 1 week 20c per day
Entertainment DVDs* $3 each 1 week $3 per week
Documentary DVDs* Free 1 week 20c per day
Children's Educational DVDs* Free 1 week 20c per day
Talking Books* Free 3 weeks 20c per day
Children's Audio* Free 3 weeks 20c per day
eBooks Free 1-3 weeks None
eAudiobooks Free 1-3 weeks None

*Central Otago Junior borrowers do not incur overdue fees when junior items are issued on their cards. 

Other Charges:

  Cost
Placing a hold - Queenstown Lakes Adult $1
Placing a hold - Queenstown Lakes Child Free
Placing a hold - Central Otago all borrowers Free 
Replacement library card $5
Lost and damaged items processing fee $10
Interloan $7 - $20
Internet/Desktop PC  Charges vary between libraries
Ancestry.com or any other personal research* First 30 minutes free, then local library internet rates apply
Wifi** (where available) Charges vary between libraries
Photocopying - black and white A4 - 20c per side / A3 ­‐ 40c per side
Photocopying - colour A4 -­ $1 per side / A3­ ‐ $2 per side
Printing - black and white A4 - 20c per side / A3 ­‐ 40c per side
Printing - colour A4 -­ $1 per side / A3­ ‐ $2 per side
Scanning - Queenstown Lakes (where available) $1 per set of documents
Scanning - Central Otago (where available) 25c per page
Fax - where available Rates vary between libraries

* Personal research does not include personal banking, making bookings or reservations, accessing social media or email, or business and academic research
**Wifi is not available at all branches

Our Fee Policies:

Overdues

We send a reminder email 3 days before an item is due to help you keep track of your check-­outs. If an item falls overdue, notices are sent via email or posted once the item is 1 week overdue. Fines will accumulate until the item is returned or paid for. Once an item is 6 weeks overdue it is considered lost and you will be sent an invoice detailing replacement costs, handling fees and accumulated fines.

Renewals

Library members can renew items online by logging into My Account using their library card number and PIN. Otherwise you may request to renew items in person, via email or by phoning your local branch. If an item is on hold for another library member, it cannot be renewed. You may renew any item twice. Any renewals to chargeable DVDs will incur additional standard rental fees.

Placing Holds (Reservations)

For Queenstown Lakes adult memberships there is a $1 fee to hold (reserve) any Adult item. Junior holds for junior items are free of charge.
All Central Otago Libraries borrowers can place holds on items free of charge.
The first available copy in any library in the district will be sent.  If the item is available in a fulltime branch, normal turnaround is 3-4 days.
We will email or phone you to let you know that the item has arrived.  Once notified, you have 10 days to collect the item.

Interloans

If we do not have the resource you want in our libraries, we can try to obtain or 'interloan' it from another library in New Zealand. There is a minimum charge of $7 to cover postage. See our Interloans page for more information.

Lost and Damaged Items

If you return an item that is in need of repair there will be a charge of $10 to cover mending costs. This includes replacement CD covers and DVD cases, the mending of books, and replacement of book covers. If the item is so damaged that it needs to be replaced you will be charged the cost of the replacement item plus a $10 dollar processing charge. Lost items are also charged at the cost of replacement plus a $10 dollar processing charge. Decisions on costs for items over ten years old are made at the discretion of the Library Manager.

Payment Methods

As of 30 June 2021, we no longer accept cheques in payment of library fees.