Library Online FAQ

Your membership ID gives you access to our digital eResources anytime, anywhere.

How do I find out my PIN?

You can choose your PIN when you register online or at the library. If you have forgotten your PIN, email us or use the online Forgot PIN  option. You can change your pin at any time by logging into My Account.


How many eBooks can I get out and for how long?

  • Borrowbox - 4 eBooks and 4 eAudiobooks, 2 week loans
  • South Island Downloadable Zone - 5 titles, choose between 1, 2 or 3 week loans


Can I renew, reserve and return eBooks early?

Yes, you can renew provided there are no holds. Reserves are notified by email. In most cases you can return items early via My Account. Some items may only be returned within the app.


What devices can I use to read eBooks and eAudiobooks?

You can download to your PC or MAC and read eBooks with Adobe Digital Editions, and on most eReaders aside from a Kindle. The mobile apps (Borrowbox and Libby) work with most Android and iOS devices for eBooks and eAudiobooks.

Note: if you are used to listening to Libby audiobooks on your MP3 device via your Mac desktop, MP3 audiobooks are only supported on macOS 10.6 (Snow Leopard) through 10.14 (Mojave). If you upgrade your MacOS to the new release then you can still listen in your browser, or install the Libby app.


Need more information or help with setting up our eResources? 

We have some support materials on some of our eResources below


Read how-to guide for getting started.


Read our how-to guide for getting started.


Head to the Beanstack blog for the basics or the FAQ page.

Road to IELTS website

Read how-to guide for getting started.