Library Online FAQ

Your membership ID gives you access to our digital eResources anytime, anywhere.

How do I find out my pin/password?

You can choose your pin/password when you register online or at the library. If you have forgotten your pin/password, email us or use the online Forgot PIN option. You can change your pin/password at any time by logging into My Account.

How many eBooks and eAudiobooks can I borrow and for how long?

  • Borrowbox - 6 eBooks, 6 eAudiobooks, and 6 eMagazines; 2 week loans
  • South Island Downloadable Zone - 5 titles; choose between 1, 2 or 3 week loans

Can I renew, reserve and return eBooks and eAudiobooks early?

Yes, you can renew provided there are no holds. Reserves are notified by email. In most cases you can return items early via My Account. Some items may only be returned within the app.

What devices can I use to read eBooks, eAudiobooks and eMagazines?

Libby and BorrowBox are compatible with:

  • Most Android and Apple devices via the respective apps;
  • Kobo eReaders via Adobe Digital Editions;
  • Kindle/Amazon Fire using the app (not compatible with other Kindle devices).

I need help with Libby eBooks, eAudiobooks, and eMagazines

For all Libby help, please visit their comprehensive list of FAQs here.

If you have any other support questions, please ask a Librarian.

I need help with BorrowBox eBooks, eAudiobooks, and eMagazines

For all BorrowBox help visit their help page here where you'll be prompted to login using your Library Card number and PIN/Password.

If you have any other support questions, please ask a Librarian or email:

Can I create lists of books that I have read or would like to read?

Check out this blog for some simple steps on how to create lists in your library account.

Need more information or help with setting up our eResources? 

We have some support materials on some of our eResources below:


Read how-to guide for getting started.


Read our how-to guide for getting started.


Head to the Beanstack blog for the basics or the FAQ page.

Road to IELTS website

Read how-to guide for getting started.