FAQ

Your membership ID gives you access to our digital resources anytime, anywhere.


How do I find out my PIN?

You can choose your PIN when you register online or at the library. If you have forgotten your PIN,   email us    or use the online Forgot PIN  option. You can change your pin at any time by logging into My Account.

How many eBooks can I get out and for how long?

  • Borrowbox - 4 eBooks and 4 eAudiobooks, 2 week loans
  • South Island Downloadable Zone - 5 titles, choose between 1, 2 or 3 week loans

Can I renew, reserve and return eBooks early?

Yes, provided there are no holds. Reserves are notified by email. You can return via your account or the app.

What devices can I use to read eBooks and eAudiobooks?

You can download to your PC or MAC and read eBooks with Adobe Digital Editions, and on most eReaders aside from a Kindle. The mobile apps (Borrowbox and Libby) work with most Android and iOS devices for eBooks and eAudiobooks.

How do I set up an account for Pressreader?

Read our how to guide for getting started.