COVID-19 Update – We Are Open!

The Central Otago – Queenstown Lakes Libraries team is excited to let you know we will be reopening from Monday 18th May!


We can’t wait to welcome you back!


Please check your local branch’s opening hours here.


To help us transition smoothly, we invite you to start returning your items through the after-hours facilities at these branches:


Central Otago: Alexandra, Clyde, Cromwell, Maniototo and Roxburgh

Queenstown Lakes: Frankton and Queenstown


All other returns facilities will be operating when we reopen on the 18th


Under Level 2 guidelines, we will be strictly observing the hygiene, physical distancing and contact tracing requirements from Central Government, so you may notice a few changes to the physical space when you come in, and some of our regular programmes have been suspended. Rest assured, we will reintroduce them as soon as we are able!


We are looking forward to seeing you soon!


FAQs on Library Services at Level 2

Updated 23rd May 2020

Will libraries re-open at Level 2?

  • Yes. The following Queenstown Lakes libraries are re-opening on Monday 18th May: Arrowtown, Frankton, Hāwea, Queenstown, and Wānaka. 
    Makarora library is opening Tuesday 26th May, Glenorchy and Kingston libraries are opening Wednesday 27th May. Opening hours at some libraries have been changed to allow for cleaning and hygiene protocols to occur.
  • Central Otago: all branches are re-opening with usual opening hours.
  • Check your local branch’s opening hours here.

What are you doing for seniors?

  • Queenstown Lakes libraries are implementing 'Seniors Only' time on Wednesday mornings, from 10am-11am, at Queenstown, Frankton, Wānaka and Hāwea libraries.

What are you doing to prepare libraries to re-open?

  • Libraries are being professionally cleaned.
  • We are installing screens at some counters to support physical distancing. 
  • We are changing the layout of some libraries.
  • After-hours return slots at the following branches are open now: Alexandra, Clyde, Cromwell, Maniototo and Roxburgh; Frankton and Queenstown.  All other returns facilities will open on 18th May.

What do I need to know about visiting the library?

  • If you feel unwell, please stay at home. Our digital library is available for you to use 24/7.
  • Hand sanitiser will be available for you to use when you enter the library.
  • Contact tracing will be in place. You will need to sign in and out when you visit the library.
  • When you return library items, please use the after-hours return slots only. This is to enable us to quarantine returned items.
  • We may need to restrict the number of people within the library to enable two-metre physical distancing. This will look different for all libraries. Queenstown Lakes libraries encourage you to send one person per household to the library to borrow your books.
  • Please keep your visits brief - think 'Grab & Go' - Queenstown Lakes libraries ask you to limit your visits to 15-20 minutes.
  • We encourage you to research the catalogue before your visit to check that the book you want is available.
  • Please use self-checkout facilities where available.

What are you doing to keep staff and customers safe once libraries re-open?

  • We are asking customers to sign in and out to support contact tracing, implementing hygiene protocols and installing equipment and putting procedures in place to ensure physical distancing.
  • All items available on the shelves will have been through a 72 hour quarantine. (This means that when you return items they will remain issued on your account for a further 72 hours while they are in quarantine)

Do I need to return my books right away?

  • No, all items issued to you have been extended through until 30th June, so don’t worry about overdues or fines. There is no rush to return items.
  • If you or any of your household have experienced flu symptoms, please hold onto your library books for an additional 2 weeks.

 How long will books be issued for?

  • Books will be checked out for 3 weeks, and renewable for an additional three weeks online, as per normal.

Can I put books on hold?

  • Yes, you can put books on hold. Hold items can be collected from libraries during opening hours. All holds will be FREE of charge until further notice.

When will you restart regular programmes?

  • Our online programmes will continue where possible. Most of our regular programmes and events are still suspended. Check our What's On calendar for the latest information. 

Can I use WiFi or library computers?

  • WiFi and computing services are limited and will look different for all libraries. Please call ahead to your preferred branch for information.

What about other services?

  • We are working on ‘Click and Collect’ and ‘Home Delivery Services’ to provide a contactless service to library patrons.


For information about COVID-19, visit