COVID-19 FAQ

Queenstown Lakes District is currently at Red under the COVID-19 Protection Framework. All Queenstown Lakes Library branches are open; however we have some requirements in place to keep our staff and our community safe when you are visiting the libraries.

Here are some answers to frequently asked questions below. If your query is not included, please email us at libraries@qldc.govt.nz and library staff will be happy to help you.

What do I need to know when visiting libraries under Red?

When visiting all our library branches, we ask that you please:

  • Mask. Wear a mask if you are 12 years or over - unless you hold an exemption from the Ministry of Health. All of our customer-facing staff will be wearing masks unless they have an exemption.
  • Scan. Check into the library by scanning the QR code on entry. This helps us keep track of community transmission when we have a COVID case. Scanning or signing in is a condition of entry for all Council facilities and venues. This applies to staff, visitors, contractors, and couriers entering our spaces.
  • Pass. Please present your My Vaccine Pass when you enter, if you are over 12 years, 3 months.
  • Adhere to capacity requirements that are in place to allow for 1 metre physical distancing at each library location;
  • Regularly wash hands and practice good hygiene; and
  • Please be kind to our staff.

Are your opening hours affected?

Our libraries are operating under our usual opening hours. Please check our location pages for individual branch opening hours which may vary.

Can I still use the usual facilities in the library?

  • Our printing/scanning/copying facilities remain unchanged.
  • Wi-Fi services are also available however bear in mind time limits in the library.
  • Public toilet facilities may not be available at all libraries.
  • Seating in the libraries may be limited.
  • Public internet computers have limited numbers and time limits may be in place.
  • Meeting rooms are not available to the public.

Are events and programmes still running?

Our regular events and programmes are on hold for the holidays and will be resuming at the start of the school term in 2022. Some special events may be going ahead over the school holiday period, please check our What’s On page for details. Bookings are required and attendees over 12 years must show a My Vaccine Pass to attend events in person.

We are working on making many of our events and programmes available for people to join online.

What if I can’t come into the library?

Library patrons who do not have a My Vaccine Pass can continue to access all of our online resources and can continue to access our books through our ‘click and collect’ service.

Please contact your local library by phone for support or information on how to access library services remotely.

Our Libraries Online page has links to all of our online learning resources as well as information on how to use our apps:

MyBookBag is our ‘click and collect’ service which is available at Frankton, Queenstown, Arrowtown, Hāwea and Wānaka libraries. Wānaka library also offers a delivery service for housebound readers. You can request a  contactless pick up once your librarians send you confirmation that your book bag is ready for collection. MyBookBag is a free service.

You can also make use of our book Holds service. When you receive an email advising that your Hold is ready for collection, please get in touch with the pick-up branch to organize a contactless pick up.

Library customers can also arrange for a friend or family member to borrow items; let us know in advance, and we can make this work.

Why is there a fee on holds but MyBookBag is free?

The MyBookBag service is free as your librarians will select books that are in their library branch only. Regular holds on selected books will incur a $1 fee as this helps to cover the cost to courier around the district from other library locations (note this service is free for Junior and Senior library members).

How can I return my books?

Our book returns slots are a contactless drop off option. You can also return books from MyBookBag this way.

Why are Queenstown Lakes District libraries mandating the use of My Vaccine Pass for members?

The decisions made by Council on this subject were not made lightly. The organisation based its decisions on its own risk assessments as we move into a new phase of living with COVID-19.

Our focus is on keeping our communities safe when visiting our libraries - particularly those under the age of 12, the elderly, the immunocompromised or those with medical conditions or disabilities who hold exemptions from being vaccinated. Many of these groups would be unable to visit our libraries safely if we did not follow the new COVID legislation set out by central government, that mandates vaccination. We have followed a set of guiding principles developed by the Local Government Response Unit that help determine when to use vaccine passes for many of the council functions and activities that occur every day. The decision was made to best support the whole community.