COVID-19 FAQ

Queenstown Lakes and the Central Otago Districts are currently at Orange under the COVID-19 Protection Framework. All Queenstown Lakes and Central Otago Library branches are open; however we have some requirements in place to keep our staff and our community safe when you are visiting the libraries.

Here are some answers to frequently asked questions below. If your query is not included, please email us at libraries@qldc.govt.nz and library staff will be happy to help you.

What do I need to know when visiting libraries under Orange?

When visiting all our library branches, we ask that you please:

  • Wear a mask if you are 12 years or over - unless you hold an exemption from the Ministry of Health. All of our customer-facing staff will be wearing masks unless they have an exemption.
  • Vaccine passes are no longer required to enter the library.
  • Scanning in is no longer required when visiting the library.
  • Regularly wash hands and practice good hygiene; and
  • Please be kind to our staff.

Do I need to show you my Vaccine Pass to come in?

Vaccine passes are no longer a requirement when visiting the library.

What if I want to scan in for my own records?

We have a QR code at the desk for patrons who would like to continue scanning in for their own records.

Are your opening hours affected?

Our libraries are operating under our usual opening hours. Please check our location pages for individual branch opening hours, which may vary.

Can I use the usual facilities in the library?

  • Our printing/scanning/copying facilities remain unchanged.
  • Wi-Fi services are also available.
  • Public toilet facilities are available at most libraries.
  • Public internet computers have limited numbers and time limits may be in place.

Are events and programmes still running?

Some of our programmes and services have been suspended for the remainder of the school term. Please check our What’s On page for details.

Bookings are required for most of the programmes that are still running.

What if I can’t come into the library?

Library patrons who do not want to or cannot visit the library for whatever reason, can use our online resources and can continue to access our books through our ‘click and collect’ services.

Please contact your local library by phone for support or information on how to access library services remotely.

Our Libraries Online page has links to all of our online learning resources, as well as information on how to use our apps:

If you are a Queenstown Lakes patron - MyBookBag is our ‘click and collect’ service, which is available at Frankton, Queenstown, Arrowtown, Hāwea and Wānaka libraries. Wānaka library also offers a delivery service for housebound readers. You can request a contactless pick up once your librarians send you confirmation that your book bag is ready for collection. MyBookBag is a free service.

If you are a Central Otago patron – Central Otago’s Click and Collect service operates in the same way and is available through Alexandra, Cromwell, Maniototo and Roxburgh Libraries.

You can also make use of our book Holds service. When you receive an email advising that your Hold is ready for collection, please get in touch with the pick-up branch to organize a contactless pick up.

Library customers can also arrange for a friend or family member to borrow items; let us know in advance, and we can make this work.

Why is there a fee on holds but MyBookBag is free?

The MyBookBag service is free as your librarians will select books that are in their library branch only. Regular holds on selected books will incur a $1 fee to help cover the cost to courier items around the district from other library locations (note this service is free for Junior and Senior library members).