Central Otago & Queenstown Lakes Libraries Response to COVID-19 Coronavirus
Updated 6th May 2020
ALL LIBRARY FACILITIES ARE CLOSED
We know how important the Library’s collections, programmes, events and facilities are for you. We are dedicated to continuing to serve you.
What should I do if my book is due to be returned to the Library or is overdue?
All physical library items out on loan have been renewed until 30th June 2020, so there is no need to worry. Please take care of them for us.
Can I drop off my materials in the Library’s book drops?
No, please hold on to your books as our book drops are closed. Your items will be automatically renewed to the 30th June 2020. Please do not return materials or leave materials outside of the Library. If you are leaving town, please contact your local library via phone or email for assistance.
I would like to join the library, how can I do that?
I completed the online membership form, but it says I need to bring photo ID and proof of address to the library? What do I do?
During the COVID-19 lockdown period, patrons do not need to present documentation. Your local library branch will contact you with your login details and your membership will be approved for a 6 month period. Once the libraries are re-opened, you will be sent an email reminding you to bring your Photo ID & Proof of Address into your local library, where you will be given your library card and your membership will be completed.
What Library resources can I access while Library locations are closed?
The Library's Online collections include eBooks, eAudiobooks, streaming movies, research databases, and digital magazines and newspapers. These are available to you 24/7 with your library card. These are free and available through the Library’s website.
My card is blocked and I cannot access eResources via the Library website.
All blocked library cards will be unblocked so that you can access our online resources. Please get in touch with a friendly librarian if you are having difficulty.
How long will the Library branches be closed?
All Central Otago and Queenstown Lakes District Libraries will be closed until further notice.
This includes; Alexandra, Arrowtown, Clyde, Cromwell, Frankton, Glenorchy, Hāwea, Kingston, Makarora School/Community Library, Maniototo, Millers Flat School/Community Library, Omakau School/Community Library, Queenstown, Roxburgh and Wānaka Libraries.
The rapidly changing pace of the response to COVID-19 means we do not yet know how long the Library will remain closed. We will continue to provide updates here on the Library website and via the Library social media outlets.
My library card is about to expire. How can I renew it?
All library cards due to expire during the lockdown will automatically renew until June 2021.
I have received a notice advising that an item I have reserved is ready to be collected from the Library.
All reserve/hold items will not be available for collection until further notice.
I have overdue fines and charges on my card.
All overdue and hold charges accrued since 1 March 2020 during lockdown will be waived so that you can access the Library resources available online. Please contact the Library if you have trouble accessing Library eResources and services.
If I have any questions, who do I contact?